Managed Services

TMG Consulting offers Managed Services for short-term and long-term critical IT investments.

In their simplest form, these services promote system longevity by providing technical and functional production management and administration of your critical systems. Our extended services offer strategic planning of your IT portfolio, providing a road map for business and technical initiatives to be accomplished in the medium and long-term. Through extended services, we can also implement these initiatives whether that pertains to a major system upgrade or the roll out of new rate structures.

One of the largest benefits of Managed Services is discovering and fixing problems before they can negatively impact your business. A well-maintained system requires patch and configuration monitoring, internal IT audits, incident triage, system health reporting, and performance optimization to be performed on a regular basis. Our Managed Services keep your IT systems running smoothly by using a proactive approach to risk diagnosis and mitigation, decreasing the risk of safety hazards, system failure, and revenue loss.

TMG’s suite of Managed Services includes:

  • Portfolio planning
  • Project management (including 3rd party management)
  • On-site, remote, and off-shore support using a centralized support model
  • Application, technical, and end-user training
  • Technology review and health assessment
  • Risk/incident management and mitigation
  • Change management
  • Performance optimization
  • Technical and functional support
  • Proactive review of software and hardware upgrades
  • Roll out of additional application functionality
  • Enhancements and automation of business processes within application configuration

Managed Platform as a Service

Private Cloud. Proven Solution.

The pathway for utility storage services has evolved over the years from On-premise to Infrastructure as a Service, to Software as a Service. It is no longer a question of if you will need a cloud-based solution, but about when, and what the impact to your business will be, however the business and technical requirements against SaaS (Public Cloud) offering have significant concerns.

  • Maturity of the cloud
  • Stability and performance on the cloud
  • SLAs, data query requirements, integrations against cloud offering
  • Data conversion challenges with the cloud offering are not fully understood
  • Contract termination clauses not aligned with requirements

The Solution

We have evaluated multiple solution options to the cloud SaaS offering, consulted with industry-leading SaaS evaluators, performed due diligence, and provided a proven solution.

We provide the solution to the business and technical requirements as an alternative to the Oracle SaaS offering through our Managed Platform as a Service (PaaS) offering for Oracle C2M.

Our Managed Platform as a Service (PaaS) provides a seamless transition to the Public Cloud. This solution provides the industry-leading platform hosted on an optimized, high-performance infrastructure at world-class data center facilities designed to be secure, stable, scalable, and maintainable. The platform aligns with road maps to move towards the Public Cloud solution in the future as it becomes mature.

The Benefits of Managed Platform as a Service

 

  • Cost effective:
    • A lower total cost of ownership
    • No separate licensing costs
    • No application costs
    • No internal IT support costs
    • Service level agreement
  • Increased return of investment
  • Software security
  • Accessing data through a secure network
  • Ongoing 24-hour support
  • Easy transition to a matured Public Cloud

Featured PaaS Clients

Winner of the 2019 OUUG Customer Excellence Award for Technology Innovations

"Veolia was looking for a true partnership and not just another vendor. Engaging TMG to extend our implementation, upgrades and ongoing support to enhance our investment in CC&B has definitely worked in our favor."
Veolia North America
Veolia North America Logo
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