TMG Consulting Announces New Chief Customer Officer, Bill Fenstermaker, Chief Customer Officer
Austin, Texas — 15 July, 2019—TMG Consulting announced that Bill Fenstermaker has joined the firm and will be taking on the newly-created leadership role of Chief Customer Officer.
Bill is a credentialed, highly-accomplished senior business and technology executive with a 30-year diversified career spanning multiple customer-oriented industries including, Energy & Utilities, Communications, and Financial Services. His track record of accomplishment includes developing strategic sales and durable customer relationships for consulting services, software and technology solutions, and long-term outsourcing partnerships with clients.
Bill is a purpose-driven, highly regarded industry executive who is known in Utilities circles for his customer advocacy, results orientation and a relentless focus on detail for positive outcomes. He holds a BA from Union College, a master’s degree from NYU, and an MBA from ASU-Thunderbird in International Management and Entrepreneurship. A 28-year resident of Colorado, Bill is an avid mountain biker, hiker, guitar player, and plays 2 nights a week on 2 different men’s competitive ice hockey teams.
For TMG, Bill will be charged with customer advocacy, sales and marketing for the firm globally—including developing and enhancing customer relationships, selling and promoting services and solutions, working as a key part of TMG’s Leadership Team on strategic matters, and developing team members while growing the TMG brand. “Bill’s stellar reputation in our space as well as his diversified experience across all sizes of companies and customers brings exceptional capabilities to the TMG Leadership Team. Bill’s leadership and drive in this important role will strengthen TMG’s brand and will be a critical pillar of the firm’s foundation as we expand our reach and presence in North America and globally. Having these defined leadership roles is crucial as we move forward with expanded services and consider market changes, such as cloud adoption for customer initiatives, digitization, cyber security, managed services, offshoring, and more agile approaches to implementations,” stated Mario Bauer, CEO for TMG. “We are currently working with over 20 utilities with a variety of planning, procurement, oversight, client-side professional and managed services initiatives. This leadership team brings combined experience with over 300 utility organizations and more than 500+ projects. We are expanding not only our services, but our ever-growing pool of the most talented thought leaders in the industry. We continue to onboard coveted industry professionals which is a testament to our organizational culture and a true benefit to our clients and the industry,” added Bauer.
About TMG Consulting
Based in Austin, Texas, TMG Consulting was founded in 1992 to address an industry-wide need for leadership in critical information technology decisions. TMG has contributed consulting support to over 500 projects for more than 300 clients ranging from small utilities with several thousand customers to some of the largest energy and utility companies in the world, serving millions of customers. Expertise includes: Digital Customer Experience, Customer Information Systems (CIS), Customer self-service automated dispatch and mobile data, work management, Advanced Metering Infrastructure (AMI), Meter Data Management (MDM), Work and Asset Management (WAM) and Enterprise Resource Planning (ERP), as well as Application Management Services (post-implementation support). Platform expertise includes SaaS, IaaS, on-premises, and managed Utilities Private Cloud (PaaS).