In an effort to increase operating efficiencies while building on the excellent service its customers have historically come to expect, Avista Utilities recently underwent the journey of transitioning from decades-old, homegrown customer information system (CIS) and work management system to modernized CIS and enterprise asset management (EAM) systems. Simultaneously, the utility redesigned its monthly energy statement. Avista recognized TMG Consulting for its guidance on the award-winning project, particularly with the upfront application planning and the leadership of the Request for Proposals (RFP) procedure, delivery and follow-through.

Avista Case Study

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