June 2023
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June
Tuesday
October 2023
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October
Tuesday
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October
Monday
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Email us if you would like to connect!
Conferences
CSWeek– August 17-19, 2021–Tampa Convention Center | Tampa, FL
TMG Utility Forum 2021 – October 5-6, 2021, Boston, MA; October 12-13, 2021 | Online
SAP for Utilities – Oct. 17–19, 2021– Manchester Grand Hyatt | San Diego, CA
DistribuTECH – JANUARY 26-28, 2022 | DALLAS, TX
Oracle Utilities Users Group Conference –TBD 2022
TMG WEBINARS
Minding the Meter: TMG Research Findings on Utility Artificial Intelligence
Renewables, elevated customer needs, financial scrutiny, and a complex regulatory environment are all creating a radically new operating landscape in the utility industry. The utility industry has embraced data and analytics as foundational tools for this transition that the industry is undergoing. Utility leaders are now building on this foundation with the application of artificial intelligence (AI) across a broad spectrum of utility use cases. This webinar will explore the benefits, challenges and future outlook for utility AI. Included will be a summary of the results of a new study on utility AI from TMG Research, plus a panel discussion with utility and solution provider leaders sharing their experiences and perspectives on how AI is igniting a powerful transformation for utilities in today’s and tomorrow challenging environment.
Integrating Digital Innovation: Be a Fuel for Good
Gas South on Transforming Customer Experience
Description
Growing interest in sustainable energy sources, microgrids and distributed energy, enhanced customer-centricity, along with evolving regulations demand new business models from the energy, utilities and energy retail sector. In this dynamic landscape, Gas South is differentiating itself with its nimbleness in the competitive energy retail markets to deliver best-in-class customer and employee experience for operational excellence.
Join this panel discussion live to learn about Role of Customer Experience in energy retail and changing energy markets, Growth strategies in energy retail industry, Gas South’s successful integration of Infinite Energy, Innovations & incremental improvements in customer engagement & experience, Digital Innovation as the key to transformation – intertwining of business and IT initiatives, Role of partner ecosystem in the transformation journey
Why Metropolitan Utility District is Accelerating Their Digital Transformation
SAP and Metropolitan Utilities District’s (MUD) Vice President of Information Technology & Customer Service Sue Lobsiger discuss MUD’s strategic vision, what is driving the need for change and why they have started their ERP digital transformation journey now.
The Democratization of Data
This session will address the key elements of data democratization, with specific focus on providing access to the data and helping stakeholders understand what the data is telling them.
Presented by Dakota Electric Association and SmartWorks, Harris Utilities
Presented by Dakota Electric Association and SmartWorks, Harris Utilities
Orchestration of the Customer Experience
From Philosophy to Reality; we have seen ‘Kaizen’ aka Continuous Improvement becoming the norm, across businesses
Presented by SEW, & Liberty Utilities
The Pandemic, Utilities, & Their Customers: What happened and what’s next?
This webinar will provide firsthand insights from utility leaders that have successfully navigated the pandemic and in doing so have implemented a disconnect moratorium. Topics covered in this session include revenue recovery planning, customer communications, the role of regulators, and more. This webinar features customer organization leaders from two US investor-owned utilities and an executive from a leading utility billing services provider.
Rethinking Utility Rating Engines for a Customer-Centric Utility
Unlocking the Power of Price: Rethinking Utility Rating
Leading utilities are incorporating customer analytics, advanced rate modeling, and price & cost transparency as part of the customer journey. This requires a Rate Engine that can do substantially more than calculate bills once a month. Presented by Pacific Gas & Electric and GridX
Digital FieldForce Transformation in the Middle of a Pandemic
Lessons Learned-How to go live in the middle of C-19, deliver a “Single face of Work'' and mobile platform for smart meters, asset preventative work, customer-facing work orders, and CIS.
Additionally, replaced Oracle MWM in less than 12 weeks, presented by KloudGin
Orchestration of the Customer Experience
From Philosophy to Reality; we have seen ‘Kaizen’ aka Continuous Improvement becoming the norm, across businesses
Presented by SEW, & Liberty Utilities
The Transformation of Utility Analytics
The Rise of Autonomous, Presented by Oracle Utilities & Pepco Holdings