APR 29 @ 1PM EST
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Digital Utility Collaborative
DIGITAL UTILITY TRANSFORMATION & INNOVATION COLLABORATIVE
A powerful network of utilities, digital innovators and thought leaders committed to customer-centric digital transformation of the energy and utilities sector, sharing topics that are central to the evolution of the digital utility.
THE DIGITAL UTILITY COLLABORATIVE
The Digital Utility Collaborative is a community of utilities, solutions providers and systems integrators focused on innovation, learning and best practice sharing around customer-centric digital innovation—grounded with a body of new research and benchmarking of digitalization initiatives across the utility value chain.
The 2020/2021 Collaborative spans 18 months and encompasses:
Reports and research on the state of utility digitalization, member surveys and results on strategic topics impacting the digital utility
Monthly webinars featuring key solutions shaping utilities digital agendas, knowledge portal providing extended information on vendor solutions and insights
Virtual events, conferences, and roundtables for sharing insights and collaboration.
In partnership with our existing community of clients, vendors, solution partners and systems integrators, we have architected a rich set of topics that are central to the evolution of the digital utility.
State of Digital Customer Technology
CIS Today / Project Trends & Investments, Implications, Challenges and Gaps
Pursuit of Personalization
Mastering the Segment of One...
How utilities are using personalization to reinvent their customer and business strategies
Digital Re-engagement of the Workforce
Mobile workforce 3.0 ...How digital engagement experience platforms are reinventing the workforce and unlocking a new wave of efficiency and innovation
Integrating Digital Innovation
Integrating in ‘System of Systems’ World...How utilities are managing the proliferation of new innovations and point solutions within their integrated digital ecosystems
Democratization of Data
From Silos to Synergies… How utilities are liberating and channeling data for maximum value for customer and the business
Orchestration of the Customer Experience
From Omnichannel to Optimized CX...
How CRM technologies and solutions are helping utilities orchestrate a more dynamic and holistic customer experience
Unlocking the Power of Price
From prescriptive to personalized...
How customer analytics and advanced rate modeling have dramatically transformed the role and application of pricing in leading utility organizations
The Optimization of Cloud
Demystifying the Choices…How companies are optimizing their application and infrastructure alternatives to minimize risk and drive increased value
The Transformation of Utility Analytics
From thinktanks to transformation…
How utilities are repositioning the role and value of analytics within their digital ecosystems
Breakthroughs in the Back Office
Bringing AI to Life...
How workflow innovations and smart automation are removing complexity and radically transforming the nature of work
Orchestration at the Grid Edge
“Behind the meter” breakthroughs... How utilities are integrating customer behind-the-meter intelligence into their infrastructure and resource management ecosystems
Implications for Tomorrow’s Digital Utility
Integrating innovation, creating digital readiness, developing the digital roadmap, selecting your partners, and realizing benefits.
State of Digital Customer Technology
CIS Today / Project Trends & Investments, Implications, Challenges and Gaps
Pursuit of Personalization
Mastering the Segment of One...
How utilities are using personalization to reinvent their customer and business strategies
Digital Re-engagement of the Workforce
Mobile workforce 3.0 ...How digital engagement experience platforms are reinventing the workforce and unlocking a new wave of efficiency and innovation
Integrating Digital Innovation
Integrating in ‘System of Systems’ World...How utilities are managing the proliferation of new innovations and point solutions within their integrated digital ecosystems
Democratization of Data
From Silos to Synergies… How utilities are liberating and channeling data for maximum value for customer and the business
Orchestration of the Customer Experience
From Omnichannel to Optimized CX...
How CRM technologies and solutions are helping utilities orchestrate a more dynamic and holistic customer experience
Unlocking the Power of Price
From prescriptive to personalized...
How customer analytics and advanced rate modeling have dramatically transformed the role and application of pricing in leading utility organizations
The Optimization of Cloud
Demystifying the Choices…How companies are optimizing their application and infrastructure alternatives to minimize risk and drive increased value
The Transformation of Utility Analytics
From thinktanks to transformation…
How utilities are repositioning the role and value of analytics within their digital ecosystems
Breakthroughs in the Back Office
Bringing AI to Life...
How workflow innovations and smart automation are removing complexity and radically transforming the nature of work
Orchestration at the Grid Edge
“Behind the meter” breakthroughs... How utilities are integrating customer behind-the-meter intelligence into their infrastructure and resource management ecosystems
Implications for Tomorrow’s Digital Utility
Integrating innovation, creating digital readiness, developing the digital roadmap, selecting your partners, and realizing benefits.
REGISTER HERE
