Webinars – TMG Consulting

Digital Utility Collaborative

2

The State of Utility Digitalization 2020 Report
Digital Utilities Collaborative Launch Webinar

Digital Utility Perspectives

12

Executive Summary – The State of Utility Digitalization Report 2020
The State of CIS 2020
The Democratization of Data
The Transformation of Utility Analytics
The Pursuit of Personlization
Orchestration of the Customer Experience
Breakthroughs in the Back Office
Digital Re-Engagement of the Workforce
Unlocking the Power of Price
Orchestration at the Grid Edge
Integrating Digital Innovation
The Acceleration of Cloud

TMG Case Studies

8

SMUD: From Smart Grid Funding to Building a Business Case for Investments in Reliability
Cal Water Increases Customer Work Orders and Decreases Customer Wait Times by Utilizing Cloud, Mobile and Big Data Technologies
Implementing a CIS and EAM Simultaneously Provides Foundation for Adding New Offerings at Avista Utilities
Avista Utilities’ Four Strategies for De-Risking Their Innovative MDM Implementation
ODEC Sees Positive Impact from Use of Personal Video Messaging
Paperless Billing Helps PSE&G Improve the Customer Experience
Accessing Critical Member Information through Smart Devices Increases Customer Satisfaction Scores at SEMO Electric Cooperative
Pre-planning for Infrastructure Improvement Project at Baltimore City Department of Public Works

TMG Project Insights

9

Connecting Business Goals and Technology Solutions
New and Emerging Customer KPIs
CIS Replacement Drivers Presentation
Evolution of Digital Engagement 2017 (Part 1)
Utility Industry Disruption: 5 Profound Trends Impacting IT Modernization Projects
Top 3 Cloud Myths: Debunked
State of the Industry – Leading Disruptive Factors and Technologies
Building Blocks of Effective Behavioral Programs (See Change Institute & PG&E)
Key Takeaways from the TMG Utility Forum

TMG Research Reports

22

Advanced Metering Infrastructure: Beyond Smart Metering
CIS Modernization Part 2 – One Dashboard Rule to Them All
Aging Infrastructure and CIS Modernization
Enlisting the Help of Guides for “Class V” Utility Transformation Projects
Mobility at the Helm of Digital Transformation
Key Factors Shaping the Next Generation AMI Business Case, Part 1
CIS Post Stabilization Risks – Insights
The Digital Utility Customer
Customer Experience Impacts on the Future of Enterprise IT Systems
Industry Debate: Issuing One RFP or Two when Procuring a CIS and SI
Priorities and Challenges in Customer Experience: Impact on the Utility CIS
With success of new programs and AMI, prepay expected to grow
Asset Management Survey Results
Is Your Utility Mobile Friendly?
CIS Post Stabilization Risks
Billing Alerts can help Mitigate Higher Costs, Increase Satisfaction
Millennials Defying Customer Service Myths
Customer Contact Preferences when the Lights Go Out
Strategies for Marketing to Utilities
The People Dilemma: Staffing Enterprise IT System Replacement Projects
CIS Replacement Risk Mitigation
Contemporary CIS Planning Risks

Vendor Spotlights

25

The New Digital World in 2020 – SAP
Reshaping Energy Consumers to the New Normal – WIPRO
Digital Transformation Journey for Water Utilities – SAP
A No-Surprise CIS Implementation – Harris
Using Digitalization to Strengthen your Relationship with Energy Prosumer – Utegration
Urban Electric Grids of the Future – Infosys
The Missing Piece of the DERMS Puzzle – EnergyHub
Smart Utility Network Helps Park City Maximize System Benefits – Sensus
Seven Ways Utilities Can Leverage their Smart Meter Data – Innowatts
Is Data the New Bacon for Utilities – Cognizant
How California Water Modernized its Field Operations and Connected with 2M+ Customers – Kloudgin
Grid Edge Technology is Driving the Next Energy Revolution – Landis+Gyr
Enhancing the Customer Experience from the Inside Out – Open
DERMS: The Grid of the Future is Now – mPrest
Delivering Connected Customer and Workforce Digital Experiences – SEW
Defining the Next Frontier: Distributed Intelligence – Itron
Data Analytics: A Utility’s Best Friend – VertexOne
Building a Workforce to Support the Future of SAAS Enterprise IT Applications – Red Clay
A Smarter World Requires a Smarter CIS – Oracle Utilities
A Recipe for AMI Success – Oracle Utilities
A No-Surprise Implementation – Harris Utilities
Solutions Corner – Digital Customer Solutions Landscape
CIS or Generic CRM – Vlocity
The Pursuit of Personalization – Uplight
Using Personalization for the New Customer Journey – GridX

Webinars

2

Webinar Presentation – The Transformation of Utility Analytics
TMG Webinar The Transformation of Utility Analytics with Oracle and Pepco

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Webinars

Webinar Presentation – The Transformation of Utility Analytics
TMG Webinar The Transformation of Utility Analytics with Oracle and Pepco