Webinars

TMG Consulting

Webinars – TMG Consulting

TMG Consulting

Digital Utility Collaborative

4

TMG Webinar: KloudGin and Louisville Water: Digital Field Force Transformation in the Middle of a Pandemic
TMG Research Webinar: Scaling the Analytics Maturity Curve
The State of Utility Digitalization 2020 Report
Digital Utilities Collaborative Launch Webinar

Digital Utility Perspectives

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Unlocking the Power of Price
The Transformation of Utility Analytics
The State of CIS 2020
The Pursuit of Personlization
The Democratization of Data
The Acceleration of Cloud
Orchestration of the Customer Experience
Orchestration at the Grid Edge
Integrating Digital Innovation
Executive Summary – The State of Utility Digitalization Report 2020
Digital Re-Engagement of the Workforce
Breakthroughs in the Back Office

TMG Case Studies

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SMUD: From Smart Grid Funding to Building a Business Case for Investments in Reliability
Pre-planning for Infrastructure Improvement Project at Baltimore City Department of Public Works
Paperless Billing Helps PSE&G Improve the Customer Experience
ODEC Sees Positive Impact from Use of Personal Video Messaging
Implementing a CIS and EAM Simultaneously Provides Foundation for Adding New Offerings at Avista Utilities
Cal Water Increases Customer Work Orders and Decreases Customer Wait Times by Utilizing Cloud, Mobile and Big Data Technologies
Avista Utilities’ Four Strategies for De-Risking Their Innovative MDM Implementation
Accessing Critical Member Information through Smart Devices Increases Customer Satisfaction Scores at SEMO Electric Cooperative

TMG Project Insights

9

Utility Industry Disruption: 5 Profound Trends Impacting IT Modernization Projects
Top 3 Cloud Myths: Debunked
State of the Industry – Leading Disruptive Factors and Technologies
New and Emerging Customer KPIs
Key Takeaways from the TMG Utility Forum
Evolution of Digital Engagement 2017 (Part 1)
Connecting Business Goals and Technology Solutions
CIS Replacement Drivers Presentation
Building Blocks of Effective Behavioral Programs (See Change Institute & PG&E)

TMG Research Reports

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With success of new programs and AMI, prepay expected to grow
The People Dilemma: Staffing Enterprise IT System Replacement Projects
The Digital Utility Customer
Strategies for Marketing to Utilities
Priorities and Challenges in Customer Experience: Impact on the Utility CIS
Mobility at the Helm of Digital Transformation
Millennials Defying Customer Service Myths
Key Factors Shaping the Next Generation AMI Business Case, Part 1
Is Your Utility Mobile Friendly?
Industry Debate: Issuing One RFP or Two when Procuring a CIS and SI
Enlisting the Help of Guides for “Class V” Utility Transformation Projects
Customer Experience Impacts on the Future of Enterprise IT Systems
Customer Contact Preferences when the Lights Go Out
Contemporary CIS Planning Risks
CIS Replacement Risk Mitigation
CIS Post Stabilization Risks – Insights
CIS Post Stabilization Risks
CIS Modernization Part 2 – One Dashboard Rule to Them All
Billing Alerts can help Mitigate Higher Costs, Increase Satisfaction
Asset Management Survey Results
Aging Infrastructure and CIS Modernization
Advanced Metering Infrastructure: Beyond Smart Metering

Vendor Spotlights

22

Using Personalization for the New Customer Journey – GridX
Urban Electric Grids of the Future – Infosys
The Pursuit of Personalization – Uplight
The New Digital World in 2020 – SAP
Solutions Corner – Digital Customer Solutions Landscape
Salesforce Sustainability Cloud Infographic
Reshaping Energy Consumers to the New Normal – WIPRO
Pinellas County Utilities Goes Live with VertexOne CIS Enterprise™ and Customer Advantage in Only 7 Months
Open Whitepaper: 5 Ways to Push your Customer Service to the Next Level with Augmented Reality
Is Data the New Bacon for Utilities – Cognizant
How California Water Modernized its Field Operations and Connected with 2M+ Customers – Kloudgin
Enhancing the Customer Experience from the Inside Out – Open
Digital Transformation Journey for Water Utilities – SAP
Delivering Connected Customer and Workforce Digital Experiences – SEW
Defining the Next Frontier: Distributed Intelligence – Itron
Data Analytics: A Utility’s Best Friend – VertexOne
CIS Roadmap Planning Considerations: Challenges and Opportunities on the Road Ahead
CIS or Generic CRM – Vlocity
Building a Workforce to Support the Future of SAAS Enterprise IT Applications – Red Clay
A Smarter World Requires a Smarter CIS – Oracle Utilities
A Recipe for AMI Success – Oracle Utilities
A No-Surprise CIS Implementation – Harris

Virtual Utility Forum 2020

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Virtual Forum On-Demand Session: Veregy: Managing Energy Expenses Using ‘Behind-The-Meter” Solar / Storage / AI for Energy Peak Shaving at a Water Reclamation Facility
Virtual Forum On-Demand Session: Louisville Water and Intoollect Analytics Virtual Forum Presentation
Virtual Forum On-Demand Session: Eversource Energy: Robotic Process Automation
Tuesday, October 6, 2020–Session 6B: Altivon, MegaShifts and MegaTrends for Customer Care and How 2 Utilities Navigated Them
Tuesday, October 6, 2020–Session 6A: Red Clay Consulting, Enterprise Digital Ecosystem Transformation (CIS, CRM, AMI, MDM): Beyond Meter-to-Cash: DERMS-MDM Integration enables next-gen Demand Response Initiative, presented by Red Clay Consulting
Tuesday, October 6, 2020–Session 5B: VertexOne & City of Glenview, Let your Data Speak for You: Digital Communication Strategies for Improved Customer Experiences
Tuesday, October 6, 2020–Session 5A: Open International & Fort Collins Utilities, Delivering Traditional & Non-traditional Utilities with CIS Cloud Solution
Tuesday, October 6, 2020–Session 4B: Enterprise Digital Modernization, presented by Liberty Utilities
Tuesday, October 6, 2020–Session 4A: ConEd Program, How they are Running & Performing During Covid
Tuesday, October 6, 2020–Session 3B: Kloudgin, Calwater’s Digital Transformation journey: How Big Data, Cloud, Smart Devices, and Artificial Intelligence (AI) Are Changing How We Interact with Customers, Sub-contractors
Tuesday, October 6, 2020–Session 3A: Salesforce, Achieve Digital Transformation with Energy & Utilities Cloud
Tuesday, October 6, 2020–Session 2B: GridX BOS Cloud for Utility
Tuesday, October 6, 2020–Session 2A: SAP, Bringing the Digital Utility to Life
Tuesday, October 6, 2020–Keynote Address with AES and Sponsor Panel featuring Oracle, Harris, Wipro, SEW & Milestone
Monday, October 5, 2020–Session 6: Xcel Energy, Digital Transformation (Airtonomy and Microsoft on data automation/AI with renewables)
Monday, October 5, 2020–Session 5B: BHC Global, Planning for Implementing a SaaS utility CIS solution
Monday, October 5, 2020–Session 5A: Accelerating Customer Service Transformation with a new flexible and agile CIS, presented by Citizens Energy Group & Infosys
Monday, October 5, 2020–Session 4B: AMI with the City of Lubbock
Monday, October 5, 2020–Session 4A: Current State of Cloud Implementation, Grant County PUD
Monday, October 5, 2020–Session 3B: SEW, Strengthening Customer Centricity in Utilities through Digital Self-Service Platforms
Monday, October 5, 2020–Session 3A: Wipro, Nurturing Technology Capacity to Enrich Utility Customer Experiences
Monday, October 5, 2020–Session 2B: Milestone Utility Services
Monday, October 5, 2020–Session 2A: Oracle, Maximizing AMI
Monday, October 5, 2020–Session 1: The State of CIS 2020, presented by Mario Bauer, CEO of TMG Consulting
Monday, October 5, 2020–Keynote Address by AES & Sponsor Panel featuring SAP, GridX, Salesforce & Kloudgin

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Webinar Presentation – The Transformation of Utility Analytics
TMG Webinar: The Transformation of Utility Analytics with Oracle and Pepco
TMG Webinar: The Orchestration of the Customer Experience with SEW Liberty Utilities and UGI
TMG Webinar: Rethinking Utility Rating Engines for a Customer-Centric Utility with Pacific Gas & Electric and GridX
TMG Webinar: KloudGin and Louisville Water: Digital Field Force Transformation in the Middle of a Pandemic
TMG Webinar: Democratization of Data with Dakota Electric Association & Harris SmartWorks
TMG Research Webinar: Scaling the Analytics Maturity Curve

Home

Webinars

Webinar Presentation – The Transformation of Utility Analytics
TMG Webinar: The Transformation of Utility Analytics with Oracle and Pepco
TMG Webinar: The Orchestration of the Customer Experience with SEW Liberty Utilities and UGI
TMG Webinar: Rethinking Utility Rating Engines for a Customer-Centric Utility with Pacific Gas & Electric and GridX
TMG Webinar: KloudGin and Louisville Water: Digital Field Force Transformation in the Middle of a Pandemic
TMG Webinar: Democratization of Data with Dakota Electric Association & Harris SmartWorks
TMG Research Webinar: Scaling the Analytics Maturity Curve

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Contact Info

info@tmgconsulting.com

About Us

TMG Consulting is an advisory and professional services firm working with utilities to plan, develop, implement and manage their ecosystem of digital technology solutions and service providers. Over the past 28 years, TMG has worked with over 300 utilities, matching their business needs with digital solutions, systems integrators and implementation services to maximize the value of their customers and optimize and de-risk their IT investment. TMG brings deep experience across all major IT domains including CIS, Metering, Asset Management, Work Management, Resource Planning and ERP environments. TMG’s clients include Utilities of all sizes providing Water, Gas, Electric, and Municipal Services in both regulated, competitive and public power markets.