CRM
- Webinar Presentation – The Transformation of Utility Analytics
- Enhancing the Customer Experience from the Inside Out – Open
- Orchestration of the Customer Experience
- CIS or Generic CRM – Vlocity
- Executive Summary – The State of Utility Digitalization Report 2020
- The State of CIS 2020
- The Pursuit of Personalization – Uplight
- What’s Next Magazine 2019
- Enlisting the Help of Guides for “Class V” Utility Transformation Projects
- Implementing Change Management for a Monumental CIS Project (Duke Energy)
- Connecting Business Goals and Technology Solutions
- What’s Next Magazine 2017
- Implementing a CIS and EAM Simultaneously Provides Foundation for Adding New Offerings at Avista Utilities