MDM – TMG Consulting

Digital Utility Collaborative

2

Digital Utilities Collaborative Launch Webinar
The State of Utility Digitalization 2020 Report

Digital Utility Perspectives

12

Breakthroughs in the Back Office
Digital Re-Engagement of the Workforce
Executive Summary – The State of Utility Digitalization Report 2020
Integrating Digital Innovation
Orchestration at the Grid Edge
Orchestration of the Customer Experience
The Acceleration of Cloud
The Democratization of Data
The Pursuit of Personlization
The State of CIS 2020

TMG Case Studies

8

Accessing Critical Member Information through Smart Devices Increases Customer Satisfaction Scores at SEMO Electric Cooperative
Avista Utilities’ Four Strategies for De-Risking Their Innovative MDM Implementation
Cal Water Increases Customer Work Orders and Decreases Customer Wait Times by Utilizing Cloud, Mobile and Big Data Technologies
Implementing a CIS and EAM Simultaneously Provides Foundation for Adding New Offerings at Avista Utilities
ODEC Sees Positive Impact from Use of Personal Video Messaging
Paperless Billing Helps PSE&G Improve the Customer Experience
Pre-planning for Infrastructure Improvement Project at Baltimore City Department of Public Works
SMUD: From Smart Grid Funding to Building a Business Case for Investments in Reliability

TMG Project Insights

9

Building Blocks of Effective Behavioral Programs (See Change Institute & PG&E)
CIS Replacement Drivers Presentation
Connecting Business Goals and Technology Solutions
Evolution of Digital Engagement 2017 (Part 1)
Key Takeaways from the TMG Utility Forum
New and Emerging Customer KPIs
State of the Industry – Leading Disruptive Factors and Technologies
Top 3 Cloud Myths: Debunked
Utility Industry Disruption: 5 Profound Trends Impacting IT Modernization Projects

TMG Research Reports

22

Advanced Metering Infrastructure: Beyond Smart Metering
Aging Infrastructure and CIS Modernization
Asset Management Survey Results
Billing Alerts can help Mitigate Higher Costs, Increase Satisfaction
CIS Modernization Part 2 – One Dashboard Rule to Them All
CIS Post Stabilization Risks
CIS Post Stabilization Risks – Insights
CIS Replacement Risk Mitigation
Contemporary CIS Planning Risks
Customer Contact Preferences when the Lights Go Out

Vendor Spotlights

24

A No-Surprise CIS Implementation – Harris
A Recipe for AMI Success – Oracle Utilities
A Smarter World Requires a Smarter CIS – Oracle Utilities
Building a Workforce to Support the Future of SAAS Enterprise IT Applications – Red Clay
CIS or Generic CRM – Vlocity
Data Analytics: A Utility’s Best Friend – VertexOne
Defining the Next Frontier: Distributed Intelligence – Itron
Delivering Connected Customer and Workforce Digital Experiences – SEW
DERMS: The Grid of the Future is Now – mPrest
Digital Transformation Journey for Water Utilities – SAP

Virtual Utility Forum 2020

25

Monday, October 5, 2020–Keynote Address by AES & Sponsor Panel featuring SAP, GridX, Salesforce & Kloudgin
Monday, October 5, 2020–Session 1: The State of CIS 2020, presented by Mario Bauer, CEO of TMG Consulting
Monday, October 5, 2020–Session 2A: Oracle, Maximizing AMI
Monday, October 5, 2020–Session 2B: Milestone Utility Services
Monday, October 5, 2020–Session 3A: Wipro, Nurturing Technology Capacity to Enrich Utility Customer Experiences
Monday, October 5, 2020–Session 3B: SEW, Strengthening Customer Centricity in Utilities through Digital Self-Service Platforms
Monday, October 5, 2020–Session 4A: Current State of Cloud Implementation, Grant County PUD
Monday, October 5, 2020–Session 4B: AMI with the City of Lubbock
Monday, October 5, 2020–Session 5A: Accelerating Customer Service Transformation with a new flexible and agile CIS, presented by Citizens Energy Group & Infosys
Monday, October 5, 2020–Session 5B: BHC Global, Planning for Implementing a SaaS utility CIS solution

Webinars

4

TMG Webinar: Rethinking Utility Rating Engines for a Customer-Centric Utility with Pacific Gas & Electric and GridX
TMG Webinar: The Orchestration of the Customer Experience with SEW Liberty Utilities and UGI
TMG Webinar: The Transformation of Utility Analytics with Oracle and Pepco
Webinar Presentation – The Transformation of Utility Analytics

MDM

Enhancing the Customer Experience from the Inside Out – Open
The Democratization of Data
CIS Modernization Part 2 – One Dashboard Rule to Them All
Avista Utilities’ Four Strategies for De-Risking Their Innovative MDM Implementation
Aging Infrastructure and CIS Modernization
Enlisting the Help of Guides for “Class V” Utility Transformation Projects
Customers are Driving IT Investments
Implementing a CIS and EAM Simultaneously Provides Foundation for Adding New Offerings at Avista Utilities

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