Webinar: Complex Billing: Plugging Into & Enabling the Energy Transition
Plugging Into and Enabling the Energy Transition
The US utility complex billing market is evolving as the utility industry undergoes sweeping operational and customer relationship changes. These changes, which include elements of digital transformation, the renewables revolution, and shifting customer expectations, create challenges as well as opportunities in the complex billing space.
This webinar looks at and provides perspectives and insights on how utilities need to be equipped to meet these challenges to meet their operational, customer, and financial goals. Included in the webinar will be the results of a recently completed study of the utility complex billing market, as well as insights from a panel of leading utility billing leaders from Southern California Edison and Dakota Electric Association.
Brandi Anderson, Director of Revenue Services Organization, Southern California Edison (SCE)
Nick Devine, Billing Manager and Primary Customer Information System Lead, Dakota Electric Association
Dr. Gustav Beerel, Vice President of Retail Services and Market Development, CES