Webinar: Customer Experience & Billing–The Pursuit of Personalization
The customer experience that a utility provides across the spectrum of its customers – from commercial & industrial to residential – matters now more than at any time in the industry’s history. With the winds of change blowing through customer expectations, the fast growth of distributed energy resources, and new digital technologies, utilities need to bring their “A Game” to their customers. In this webinar, we will be exploring how utilities are meeting the challenges of this changing landscape. Highlights will be featured from the recently completed TMG Research study on Customer Experience & Billing, plus insights from utility customer organization leaders sharing their experiences.