PRESS RELEASE–09 May 2023, Charlotte, NC
TMG Utility Customers Awarded at CS Week 2023
TMG joined many of our customers in Charlotte, NC, for an exciting CS Week 2023. We proudly acknowledge our customers and their industry leadership, who were awarded the Best CIS Implementation and Innovation in Field Automation Awards and Distinguished Leadership Awards.
The CS Week Best CIS Implementation salutes major, industry-leading implementations of customer information systems (CIS), evaluated on budget and schedule adherence, operational efficiency and effectiveness after go-live, innovative solutions, and improved customer service delivery.
Since 2011 TMG’s clients have won 14 out of the last 21 CIS Expanding Excellence Awards for Best CIS Project. TMG is an independently-acknowledged expert in Customer Systems for the Utility Industry.
Best CIS Implementation Awards
TMG Advisory Services client Duke Energy was awarded the Best CIS Implementation Level I Award for consolidating four separate legacy CIS systems in its Customer Connect project, laying the foundations for its energy transition to demand side management, new rate structures and business models, electric vehicles, battery usage, and fleet electrification capabilities. Headquartered in Charlotte, N.C., Duke Energy is one of the largest energy-holding companies in the United States. Its Electric Utilities and Infrastructure business unit serves approximately 7.5 million customers in six Southeast and Midwest states. The company’s Gas Utilities and Infrastructure business unit distributes natural gas to approximately 1.6 million customers in the Carolinas, Ohio, Kentucky, and Tennessee. Its Commercial Renewables business unit operates a growing renewable energy portfolio across the United States.
TMG Professional Services client El Paso Water was awarded the Best CIS Implementation Level II Award for implementing a significant industry platform with its H2GO project to improve operations in customer self-service, integrated mobile workforce and backflow management, and the future use of middleware for integrations. El Paso Water, established in 1952 as a Public Service Board (PSB), provides Water, Wastewater, Refuse, and Storm Water and serves approximately 300 thousand businesses and homes in El Paso and surrounding counties.
TMG would also like to congratulate our three industry colleagues, including a current customer, who received individual awards.
2023 Distinguished Leader Awards
Jeff Ford, Director, Billing, and Customer Service, Citizens Energy Group
Erik Krause, Director, Customer Experience Delivery, Sacramento Municipal Utility District
2023 Rising Star Award
Elvi Rivas, Senior Specialist, Consolidated Edison of New York
Read the complete list of CS Week Awards here.
TMG is an advisory and professional services firm working with utilities to plan, develop, implement, and manage their digital technology solutions and service providers’ ecosystem. Over the past 31 years, TMG has worked with over 300 utilities, matching their business needs with digital solutions, systems integrators, and implementation services to maximize the value of their customers and optimize and de-risk their IT investment. TMG brings deep experience across all major IT domains, including CIS, Metering, Asset Management, Work Management, Resource Planning, and ERP environments. TMG’s clients include Utilities of all sizes providing Water, Gas, Electric, and Municipal Services in regulated, competitive, and public power markets.
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