The Digital Utility Customer

This TMG Consulting report is based on extensive customer research RIMSolutions™, TMG’s research practice, conducted in July and August 2016. TMG surveyed more than 1,800 U.S. consumers to gauge their preferences for sending and receiving general information from utility providers, as well as for receiving outage and billing information. This report is available only to RIM Research Community Members™.

The Digital Utility Customer.pdf