What are Managed Services?
In their simplest form, these services promote system longevity by providing technical and functional production management and administration of your critical systems. Our extended services offer strategic planning of your IT portfolio, providing a road map for business and technical initiatives to be accomplished in the medium and long-term. Through extended services, we can also implement these initiatives whether that pertains to a major system upgrade or the roll out of new rate structures.
The Benefits of Managed Services
One of the largest benefits of Managed Services is discovering and fixing problems before they can negatively impact your business. A well-maintained system requires patch and configuration monitoring, internal IT audits, incident triage, system health reporting, and performance optimization to be performed on a regular basis. Our Managed Services keep your IT systems running smoothly by using a proactive approach to risk diagnosis and mitigation, decreasing the risk of safety hazards, system failure, and revenue loss.
TMG's Suite of Managed Services includes:
Portfolio Planning
Project Management (including 3rd party management)
On-site, Remote, and Off-shore Support using a Centralized Support Model
Application, Technical, and End-user Training
Technology Review and Health Assessment
Risk/incident Management and Mitigation
Change Management
Performance Optimization
Technical and Functional Support
Proactive Review of Software and Hardware Upgrades
Roll Out of Additional Application Functionality
Enhancements and Automation of Business Processes within Application Configuration
Application Management Services (AMS)
Contact one of our Managed Service Project Leads to discuss more.
