TMG Professional Services

Looking beyond technology solutions to holistically
understand the significance of people and process
for driving change.
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Quality Assurance/Quality Control


There are eight key methodology components to TMG’s highly successful QA
  • Project Viewpoint
  • Resource Monitoring
  • Project Plan
  • Project Activities
  • Program Management
  • Budget & Scope
  • Business & IT Readiness
  • Risk
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Project Management Office

Managed Services

PMO Services

We align our approach to become an integral part of your governance model; if you don’t already have a governance model, we can help you build one that best fits your organization.

CRM/CIS Integration

The last 30 years have seen massive strides taken by utilities and software vendors to embrace customers as the primary consumers of utility services as opposed to the focus on delivering service to a physical address. Including Customer Relationship Management (CRM) systems in the utility computing environment is the latest step in that direction. The level of information gathered about how customers seek to be engaged has a clear link to customer satisfaction; greater information on consumer purchasing trends can benefit those utilities that are seeking to broaden the ways they earn revenue.


TMG Oracle Product Implementation Services

  • Customer Cloud Services (CCS)
  • Customer 2 Meter (C2M)
  • Utilities Customer Carre & Billing (CCB)
  • Utilities Work and Asset Management (WAM)
  • Utilities Mobile Workforce Management (MWM)
  • Utilities Meter Data Management (MDM)
  • Utilities Smart Grid Gateway (SGG)
  • Utilities Business Intelligence
  • Utilities Analytics

TMG SAP Product Implementation Services

  • Utilities Analytics
  • SAP Fiori UX
  • SAP Solution Manager 7.2

Stabilization Services

Digital Solutions

Stabilization Services

The stabilization period of an implementation is critical for the long-term acceptance of the new solution. TMG continues to support our customers with exception handling, release testing, triage, and enhancements to stabilize their solutions.

Organizational Change Management

OCM focuses on getting people ready to adopt the new processes and utilize the new tools brought forth in the technical implementation. By rooting out and addressing resistance to change, aligning leadership, coordination and positioning of internal and external messaging, and identifying and monitoring metrics to guide the organization to a future steady state, TMG increases:

Speed of Adoption

Getting folks to use the new system and adopt new processes faster.

Ultimate Utilization

Ensuring ROI by getting everyone who can benefit from using the
system comfortable using it.


Assessing and managing user efficacy to lessen the dip in.

Contact one of our Professional Service Project Leads to discuss more.

Let's Talk!
Eversource Energy
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City of Fort Collins
El Paso Water
Fayetteville Utility
Hillsborough County Florida
Grant County PUD
Rivera Utilities
Liberty Utilities
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Gas South
Endeavour Energy
Essential Energy
Nova Scotia Power
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Xcel Energy

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