Quality Assurance/Quality Control
Methodology
There are eight key methodology components to TMG’s highly successful QA
program:
Project Management Office
PMO Services
We align our approach to become an integral part of your governance model; if you don’t already have a governance model, we can help you build one that best fits your organization.
CRM/CIS Integration
The last 30 years have seen massive strides taken by utilities and software vendors to embrace customers as the primary consumers of utility services as opposed to the focus on delivering service to a physical address. Including Customer Relationship Management (CRM) systems in the utility computing environment is the latest step in that direction. The level of information gathered about how customers seek to be engaged has a clear link to customer satisfaction; greater information on consumer purchasing trends can benefit those utilities that are seeking to broaden the ways they earn revenue.
Implementations
TMG Oracle Product Implementation Services
TMG SAP Product Implementation Services
Stabilization Services
Stabilization Services
The stabilization period of an implementation is critical for the long-term acceptance of the new solution. TMG continues to support our customers with exception handling, release testing, triage, and enhancements to stabilize their solutions.
Organizational Change Management
OCM focuses on getting people ready to adopt the new processes and utilize the new tools brought forth in the technical implementation. By rooting out and addressing resistance to change, aligning leadership, coordination and positioning of internal and external messaging, and identifying and monitoring metrics to guide the organization to a future steady state, TMG increases:
Contact one of our Professional Service Project Leads to discuss more.
