Upgrade Services for Short-term and Long-term Critical IT Investments
TMG Consulting offers Upgrade Services for short-term and long-term critical IT investments.TMG performs system upgrades to the Oracle Utilities Product Suite with a methodology that is facilitated by diligent and professional project management. The foundation of this methodology is to separate any technical upgrade from new features and enhancements. This includes current state & environment analysis, an upgrade approach blueprint, technical & functional upgrade services, and upgrade stabilization services.
Upgrade Service Methodology
Whether you are implementing a new IT system, planning for a large-scale system transformation, or simply trying to breathe new life into a current investment, TMG is well positioned to support those efforts. We work alongside internal teams to effectively leverage information technology to support organizational objectives. Our consultants have extensive business and technical knowledge to help you as needed, filling gaps in your staffing to meet your obligations during an implementation project, the stabilization phase, and with future efforts. TMG can provide generalists and specialists in most functional and technical disciplines with knowledge of leading applications and technologies. Examples of the types of experts which TMG can provide include DBAs, Report Writers, Middleware administrators, Technical and Functional Architects, Configuration Experts, Trainers, Technical Writers, and many more.
The process starts with a comprehensive assessment of the current system. The evaluation assesses performance, integrations, customizations, extensions, service pack levels, databases and all other aspects of the system that are relevant. The result is a clear understanding of system functionality prior to the upgrade.
Technical & Functional Upgrade Services
A functional upgrade can then be performed with confidence and new functionality is activated. New features are tested and configured, personnel are trained, and a plan is created to take features live — all before the rollout. The result is a reliable launch of new features with a minimum of remediation work after features have gone live.
Upgrade Approach Blueprint
A technical upgrade is then performed, without any changes to functionality. The upgrade is installed, and the entire system is regression tested. This reduces risk and provides a smooth transition to the enhanced system.
Upgrade Stabilization Services
Once in production, the system will need to be stabilized and a number of errors will be experienced including: application, operation, data, and environment errors. A stabilization period of 6 months is usually planned for application errors, operation errors, data integrity errors, and environment errors. Enterprise-wide IT implementations, such as that of a Customer Information System (CIS), represent a major disruptor to your organization. The project itself is a significant draw on both business and IT staff and post go-live occurrences can negatively impact business operations, customer relations, or even the profitability of the utility. Even following an apparently successful project, many utilities struggle to regain control – they suffer from increasing exception backlogs, staff failing to return to their previous productivity rate, and the expected benefits failing to materialize.
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