Pam Glanvill, COO, leads the firm’s professional services. Glanvill has had a long and successful career guiding and implementing mission critical applications. She has worked in the IT industry in South Africa and the United States for over thirty years, specifically focusing on the utility and revenue verticals for the last twenty-one years. Based in Chicago, Illinois, she is recognized as an expert in meter-to-cash solution implementations and application sustainability. She provides leadership and direction to establish long-term relationships with utilities that bring value and deliver results, actively participating in positively changing the way utility clients do business. Among her successes, Glanvill has led companies, teams and individuals through large and complex projects. This included pioneering private cloud self-service offering, a variety of first-to-market applications implementations and significant revenue recovery initiatives. Specialties include attracting and building teams that deliver excellence to valued customers. She has proven success driving sales, executing consulting strategies and managing aggressive P&L objectives. Prior to TMG Consulting, Glanvill was President of Origin Consulting, an organization that she led for nearly five years. She also held positions at Oracle, SPL Worldgroup, Liberty Life, Lifegro and Standard Bank.