TMG and Red Clay Consulting Assist in Pasadena Water and Power’s New CIS Portal

PRESS RELEASE: TMG & Red Clay Consulting Assist in the Implementation of Pasadena Water and Power’s New Customer Information System Portal; 31,000 Locals Sign Up

TMG, along with Accelerated Innovations, lnfoSend, and Red Clay Consulting, assisted Pasadena Water and Power (PWP) in implementing the new system. PWP rolled out its new Customer Information System, which features a customer portal allowing customers to access online services and account information directly.

“The new system allows customers to register for services online, enroll in paperless billing, view past usage data, and receive notifications when e-statements are available, PWP said. Customers can also link multiple accounts for ease of account management.

The new system was tested through a 90-day stabilization period that ended the first week of July. PWP said the system’s transition from stabilization to steady state is now complete,” reported Pasadena Now.

“With the new CIS in place, PWP will now start a new phase in the utility’s modernization program – the Advanced Metering Infrastructure (AMI) project – which will involve installing advanced electric and water meters that could transmit usage data using a wireless network to both customers accessing the PWP web portal and City staff who will now be able to see more detailed reports about electric and water usage in the City.”

Read the full Press Release at Pasadena Now.

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