Professional Services

TMG’s Project Management Office Services provide expert augmentation of critical, specialized internal roles during enterprise IT system implementations. TMG has proven its ability to keep vendors and internal team members on track through program and project oversight alongside services offered by CSPS such as technical and functional roles, Organizational Change and Business Transformation, testing, award-winning CIS projects at CS Week.

TMG's Professional Services

Project Management Office (PMO) Services

TMG’s Project Managers focus on representing our clients’ best interests in the delivery of successful projects. We align our approach to become an integral part of your governance model; if you don’t already have a governance model, we can help you build one that best fits your organization. Think of our Project Managers as the traffic cops of the project: directing teams, enforcing contractual obligations, and providing clear and timely communication, all in the interest of keeping the project moving towards a successful and timely completion. TMG’s Project Managers understand the complex integrations required between large-scale utility applications and the impact to the business based on tactical and strategic decisions made during the implementation. In addition to managing and administering the project, the TMG Project Manager will bring a wealth of application implementation experience, lessons learned, and tools to facilitate knowledge transfer and team enablement. Our Project Managers have a hands-on approach and have worked on teams with various levels of experience implementing large and complex technology projects. Following the Project Management Book of Knowledge (PMBOK) framework, the TMG Project Manager will work closely with the chosen Solution Implementer/System Integrator (SI) to adhere to the five project management process groups of Initiation, Planning, Executing, Monitoring & Controlling, and Closing the project.

Organizational Change Management Services

OCM Decentralized: The business owning the solution

The TMG methodology for OCM provides a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. OCM processes run in parallel with the technical implementation. align Sponsorship, Project Management, and Change Management to meet project objectives.

  • Speed of Adoption: Getting folks to use the system and adopt the new processes faster.
  • Ultimate Utilization: Getting everyone who can benefit from using the system to use it.
  • Proficiency: Managing the dip in productivity (getting folks involved and making them aware of the changes, hands-on practice in Sandbox environment).

We have a roadmap to prepare for change which provides understanding for risk to scale.

Utilizing Prosci’s Impact Index we assess the amount of change management that will be necessary. Factors include Organizational Attributes like the impact of past changes on employees and Change Characteristics such as the type and scope of change.

Testing Services

TMG brings the experience and expertise needed to quickly and efficiently test at each stage of the implementation. Our expert consultants are uniquely qualified for your testing needs. TMG provides a structured methodology for all aspects of client testing for the entire project life cycle, which will include oversight and management of the complete testing process. This includes the development of a test strategy document, test plans for each phase, and the mentoring and management of the creation of test scripts, business procedure development, detailed scheduling of test execution, and management of each test execution phase including tracking forecast versus actual progress, issue and defect resolution, and environment control.

Functional & Technical Expert Support Services

Whether you are implementing a new IT system, planning for a large-scale system transformation, or simply trying to breathe new life into a current investment, TMG is well positioned to support those efforts. We work alongside internal teams to effectively leverage information technology to support organizational objectives. Our consultants have extensive business and technical knowledge to help you as needed, filling gaps in your staffing to meet your obligations during an implementation project, the stabilization phase, and with future efforts. TMG can provide generalists and specialists in most functional and technical disciplines with knowledge of leading applications and technologies. Examples of the types of experts which TMG can provide include DBAs, Report Writers, Middleware administrators, Technical and Functional Architects, Configuration Experts, Trainers, Technical Writers, and many more.

Data Coversion & Cleansing Services

Data accuracy and cleanliness are the key factors to a successful replacement project. The state of the data in the newly implemented solution will influence the acceptance rate and confidence of the end users, determine the time it takes to stabilize the system after conversion, determine the level of negative public exposure, and limit the number of exceptions experienced after go-live. The effort spent upfront to clean legacy, source data, to validate data transformation, and to validate that the data adheres to new business rules, will allow for a smooth go-live with few billing exceptions. TMG has extensive experience with migrating from legacy systems to commercial-off-the-shelf (COTS) CIS applications. Our methodology takes data conversion off the critical path by surfacing data compatibility and content issues early in the project timeline. Our approach to solution design minimizes uncertainty by performing a fact-based presentation of the source data. This process provides true knowledge of the actual data to be considered before applying or supplying transformation business rules. Our best-of-breed data conversion methodology, combined with our experienced resources who have a long history of working within the utility industry, will position your project for success.

Implementation & Optimization Services

Customer to Meter (C2M)
Utilities Customer Care & Billing (CC&B)
Utilities Customer Self Service (CSS)
Utilities Work and Asset Management (WAM)
Utilities Mobile Workforce Management (MWM)
Utilities Meter Data Management (MDM)
Utilities Smart Grid Gateway (SGG)
Utilities Business Intelligence
Utilities Analytics
SOA Suite
SAP S/4HANA Utilities & SAP HANA Enterprise Cloud for Utilities
  • Enterprise Asset Management
  • Finance
  • Supply Chain
  • Customer Relationship & Billing
    • Sales, Service & Billing
    • Customer Management
    • Meter Data Management
    • Operations
    • Bill to Cash
  • C4 Sales, Service, Marketing, Commerce and Customer Experience
SAP Fiori UX
SAP Solution Manager 7.2

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