TMG has established strategic relationships with offshore partners in the utility/energy industry focused on customer-centric information systems including CRM, CIS, Field Operations, Asset Management and Meter Data Management applications. The combined TMG organization today stands alone as the preeminent independent technology advisory and client-side professional services firm serving the utility industry. Our Professional Services include:
TMG brings the experience and expertise needed to quickly and efficiently test at each stage of the implementation. MORE INFORMATION
TMG’s Project Managers focus on representing our clients’ best interests in the delivery of successful projects. MORE INFORMATION
Mating existing Customer Information System (CIS) platforms with what have been stand-alone CRM platforms can present challenges to utilities. MORE INFORMATION
TMG’s framework for digital innovation will not only help extend the value you’ve already created, but also enable you to more fully operationalize your digital utility ecosystem. MORE INFORMATION
TMG provides top industry expertise for systems implementations and ongoing Application Management Support for our clients with expertise in Oracle and SAP. MORE INFORMATION
Data accuracy and cleanliness are the key factors to a successful replacement project. MORE INFORMATION
We provide you our expertise so that you can get things done. Our qualified, competent and results-oriented professionals can join your team immediately and be of service, either remotely or face to face. The TMG methodology for OCM provides a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. MORE INFORMATION
We give your staff the knowledge they need to get their work done. Our service includes training and process alignment so that your team is on board with your new system. Our training approach ensures that participants will have a good working knowledge of the system inside and out.Whether you are implementing a new IT system, planning for a large-scale system transformation, or simply trying to breathe new life into a current investment, TMG is well positioned to support those efforts. MORE INFORMATION
QUALITY ASSURANCE/QUALITY CONTROL
PROJECT MANAGEMENT OFFICE (PMO) SERVICES
DIGITAL ENABLEMENT SUPPORT (AGILE/DEVOPS)
- DIGITAL STRATEGY & LEADERSHIP
- APPROACH TO INNOVATION
- DATA & ANALYTICS ECOSYSTEM
- APPROACH TO INTEGRATION
- MEASUREMENT & GOVERNANCE
- Enterprise Asset Management
- Supply Chain
- Customer Relationship & Billing
- Sales, Service & Billing
- Customer Management
- Meter Data Management
- Bill to Cash
- C4 Sales, Service, Marketing, Commerce and Customer Experience
ORGANIZATIONAL CHANGE MANAGEMENT
- Speed of Adoption: Getting folks to use the system and adopt the new processes faster.
- Ultimate Utilization: Getting everyone who can benefit from using the system to use it.
- Proficiency: Managing the dip in productivity (getting folks involved and making them aware of the changes, hands-on practice in Sandbox environment).
Utilizing Prosci’s Impact Index we assess the amount of change management that will be necessary. Factors include Organizational Attributes like the impact of past changes on employees and Change Characteristics such as the type and scope of change.