TMG produces multiple annual benchmarking and case studies associated with customer service, customer experience, AMI/smart grid, and enterprise IT projects (CIS, CRM, ERP, EAM, CSS, OMS, GIS, and more). This research is offered through multiple formats, including short and long reports, data sheets, presentations, and articles, all of which are posted on TMG’s Knowledge Center.
TMG’s studies are also informed by other qualitative and quantitative sources:
- Other industry publications and research
- Consumer polls and surveys
- Financial data
- TMG consultants and industry partners
- Conversations with utility professionals
- Attendance to industry events
Through a TMG Research Membership, utilities and industry partners can access this information. Members receive unlimited log-ins to access these products. TMG client utilities receive a Research Membership. Industry partners who sponsor the TMG Utility Forum also receive a one-year membership. Non-sponsors can purchase an annual membership separately.
Select publications are offered complimentary to the industry, but still require users to register with TMG.